Privacy Policy
Last Updated: August 25, 2026
This Privacy Policy explains how CTG Pharmacy (“we”, “us”, or “our”) handles information when users visit our website or communicate with our Facebook Page through Messenger, including interactions handled by our automated messaging system.
- Information We Collect
When you contact our Facebook Page through Messenger, we may receive information made available through Meta’s platform, such as:
- Your Facebook Page-scoped user identifier (PSID)
- Messages you send to our Facebook Page
- Information necessary to process and respond to your Messenger interaction
When you use our website, we may also receive information that you voluntarily provide, such as your name, phone number, delivery address, or other information submitted when placing an order or contacting us.
- How We Use Information
We use information only for legitimate business purposes, including:
- Responding to customer inquiries
- Providing automated Messenger responses
- Providing customer support
- Processing and managing customer orders
- Preventing repeated automated responses within configured time periods
- Maintaining and improving our services
- Facebook Messenger Automation
Our Facebook Page may use an automated messaging system connected to the Meta Messenger Platform.
When a user sends certain messages to our Page, our system may process the Page-scoped user identifier and message content in order to determine whether an automated response should be sent.
We do not use Messenger information for unauthorized purposes.
- Data Storage and Retention
Certain technical information, such as a Page-scoped user identifier and the time of an automated response, may be stored securely for a limited period where necessary to prevent duplicate automated responses and operate the messaging service.
Information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy.
- Sharing of Information
We do not sell personal information.
Information may be processed by service providers and platforms necessary to operate our website and messaging services, including Meta Platforms and our hosting/infrastructure providers, subject to their applicable terms and privacy practices.
- Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or disclosure.
- Data Deletion Requests
Users may request deletion of information associated with their interactions with our services.
To request deletion, please contact us using the contact information provided on this website. After receiving a valid request, we will take reasonable steps to delete applicable information from our systems, subject to any information we are required to retain for legitimate legal or business purposes.
- Third-Party Platforms
Our services may interact with third-party platforms, including Facebook and Messenger operated by Meta Platforms. Use of those platforms is also subject to their respective privacy policies and terms.
- Changes to This Privacy Policy
We may update this Privacy Policy when necessary. Any updated version will be published on this page with a revised “Last Updated” date.
- Contact Us
Website: ctgpharmacy.com
For privacy-related questions or data deletion requests, please contact us through the contact information available on our website or through our official Facebook Page.