Customer Messaging & Order Support

SKR WORLD uses Meta Messenger to provide customer support and order-related communication for Facebook Pages operated by our business.

Our Messaging Service

We use Messenger automation to help customers receive timely responses and relevant support when they communicate with our Facebook Pages.

Our messaging service may be used for:

Responding to customer inquiries
Providing automated customer support
Assisting customers with their orders
Providing order and delivery-related information
Providing parcel status updates when applicable
Supporting follow-up communication with customers
Routing and processing conversations for the appropriate Facebook Page

How We Use Meta Platform Data

Our application may process information received through Meta Messenger when necessary to provide these services.

This information may include Page identifiers, conversation identifiers, customer messages and other information voluntarily provided by customers during their conversations with our Facebook Pages.

We use this information only to operate our customer support and order-related communication services for our own business.

We do not sell Meta Platform Data.

We do not use Meta Platform Data for unrelated purposes, and we do not provide it to third parties for their own advertising or marketing purposes.

Automated Messaging

Some responses may be generated automatically based on customer interactions with our Facebook Pages.

Automation is used to improve response times and help customers receive relevant information. Customers may also communicate directly with our business when additional assistance is required.

Order and Delivery Communication

When applicable, information associated with a customer’s order may be used to provide relevant customer service and delivery-related communication.

The information is used only where necessary to support the customer’s interaction with our business.

Data Protection

We take reasonable administrative and technical measures to protect customer information and limit its use to legitimate business and customer-support purposes.

Data Retention and Deletion

Information is retained only as reasonably necessary for customer support, order-related communication, operational requirements, and applicable legal obligations.

Customers may contact us if they have questions about their information or wish to request deletion where applicable.

For additional information about how we collect, use and protect personal information, please review our Privacy Policy available on this website.

About the Business

Business Name: SKR WORLD

Service: Online customer support, Messenger communication and order-related customer service for our business.

Country: Bangladesh

Contact

For questions regarding our Messenger customer-support service, privacy practices or the handling of customer information, please contact us through the contact information provided on this website.